📍 Local Delivery (Free within 10 km)

We offer free local delivery within a 10 km radius of our location (GTA Area).

Deliveries are made same-day or next-day, between 9:00 AM and 6:00 PM (Eastern Time).

We will notify you via email or text when your order is on the way.

Please ensure someone is available to receive the order or that a safe drop-off spot is available.

📦 Order Processing Times

All orders are processed within 1–2 business days.

Orders placed on weekends or holidays will begin processing the next business day.

You’ll receive an email confirmation once your order is shipped or out for delivery.

✈️ Shipping Within Canada & the U.S.

We currently ship across Canada and the United States.

Shipping costs are calculated at checkout based on your location, package weight, and preferred carrier.

Delivery times typically range from 3 to 7 business days, depending on your shipping address.

Carriers we use may include: Canada Post, USPS, UPS, or FedEx, depending on the service selected and destination.

Pure Deep Naturals – Return Policy

At Pure Deep Naturals, we believe skincare should be honest and nourishing. We want you to feel confident with every purchase.

Return Timeframe:
You may return or exchange eligible items within 30 days of delivery. Proof of purchase (order confirmation or receipt) is required.

Refunds & Exchanges:
Unused, sealed items: Eligible for a full refund to the original payment method within 15 days.

Gently used items: Eligible for exchange or store credit only. Refunds are not available for used products.

30-Day Satisfaction Guarantee (First-Time Buyers Only)
First-time customers may try their product risk-free for 30 days from the date of delivery.

Conditions:
Applies to first-time purchases only
Product must be gently used (not empty or heavily used)
One guarantee claim per customer
Proof of purchase required
If you're not satisfied, contact us and we’ll offer a resolution in the form of:
Exchange
Store credit
Replacement product
Full refund to your original payment method within 15 days of receiving the returned product.

Non-Returnable Items:

Final sale or clearance items
Promotional or free gift items
Digital gift cards
Heavily used or empty containers

Return Shipping:
Customers are responsible for return shipping unless the item is defective or we made a mistake.

How to Return:

Contact us at puredeepnaturals@gmail.com with your order number.
We’ll provide return instructions and an authorization number.
Ship the item back to us using the provided instructions.